Customer care
Frequently asked questions
Everything you may want to know about our objects, delivery, lighting and buying from Maison Jaspers.
THE OBJECTS
Each piece is individually researched and described with care. Any reproduction or later element is clearly identified in its description.
Condition notes are provided honestly and in detail, including age-related wear, repairs and imperfections.
Most objects are one-of-a-kind antiques, so availability is limited to the piece shown.
Yes. Please contact us with the object name and we will gladly provide additional images or a video where possible.
Available provenance and supporting documentation are shared in the object description or upon request.
DELIVERY AND DUTIES
Shipping is calculated according to the object, destination and service required. We will confirm the cost before dispatch.
International orders may be subject to local taxes, duties or customs fees, which are the responsibility of the recipient.
We share an estimated delivery window with your shipping confirmation. Antique objects may require specialist handling.
Every piece is packed individually using appropriate protective materials and care suited to its size and fragility.
We arrange delivery internationally. Please contact us if your destination is not available at checkout.
LIGHTING
Electrical compatibility depends on your country. Please consult a qualified electrician before installation.
Wiring details vary by piece and are stated in the listing. Always have antique lighting inspected before use.
Unless specified in the listing, bulbs are not included.
We can advise on suitable adaptations where possible. Please ask before purchasing.
Please contact us and we will provide further images or a video when available.
BUYING AND AFTERCARE
Please consult our returns policy for the applicable terms and process.
Contact us promptly with photographs of the packaging and object so we can help resolve the matter.
Reservations may be possible for a limited period. Please contact us to discuss the object and timing.
Yes. We welcome trade enquiries and can discuss sourcing, project requirements and shipping.
Available payment methods are shown at checkout. For special arrangements, please contact us before purchase.
Not answered here?
Write to me directly. Questions about a specific piece are always welcome and usually answered the same working day.