Maison Jaspers customer care
Shipping, Insurance & Duties
Every piece is prepared with care and delivered with the attention it deserves. From dispatch to arrival, our team is here to make your purchase feel considered and secure.
Worldwide Delivery
We arrange careful international delivery to destinations around the world.
Fully Insured
Each shipment is insured in transit for peace of mind.
US Duties Handled
For the United States, duties are arranged before delivery where applicable.
Personal Support
Our team remains available throughout your purchase journey.
Estimated delivery times
| Region | Dispatch | Transit time | Carrier |
|---|---|---|---|
| Netherlands | 1–2 working days | 1–2 working days | DHL |
| Europe | 2–4 working days | 3–7 working days | DHL |
| United States | 2–4 working days | 5–10 working days | FedEx |
| Rest of world | 2–5 working days | 7–14 working days | DHL |
Duties & Taxes
International orders may be subject to local duties and taxes. We provide clear guidance before dispatch and will explain any costs associated with your destination.
Packing & Electrical Preparation
Antiques are professionally packed using appropriate materials. Electrical pieces are checked and prepared with care; any relevant notes are shared with you before shipment.
If damage occurs in transit
Please contact us promptly with photographs of the packaging and piece. We will guide you through the next steps and work toward a thoughtful resolution.