Frequently asked questions

Each piece is individually researched and described with care. Any reproduction or later element is clearly identified in its description.

Condition notes are provided honestly and in detail, including age-related wear, repairs and imperfections.

We offer individual antique and vintage pieces, not repeat stock. You receive the piece shown in the photographs. A pair or set is clearly identified in the listing; any available options are shown on the product page.

Yes. Please contact us with the object name and we will gladly provide additional images or a video where possible.

Known makers, marks, dates and provenance are included in the listing. Where an attribution or date is uncertain, we say so. Ask us for photographs of signatures, labels or any supporting documents before purchasing.

Worldwide delivery is included in the price. Every piece is individually packed, tracked and fully insured. No shipping charge is added at checkout. If your destination is not listed, please contact us before ordering.

Maison Jaspers handles US import duties. For other destinations, local import taxes and duties may apply and are payable by the recipient. Contact us before ordering if you need destination-specific guidance.

Pieces marked Ready to ship are dispatched within 3 days. Other pieces are dispatched within 1–2 weeks. These are dispatch times; transit time depends on your destination.

Tracking is emailed when your order is dispatched. If you need a piece by a particular date, please contact us before ordering.

Every piece is packed individually using appropriate protective materials and care suited to its size and fragility.

Worldwide delivery is included in the price. Every piece is individually packed, tracked and fully insured. No shipping charge is added at checkout. If your destination is not listed, please contact us before ordering.

We check lighting and renew wiring where needed. For plug-in lamps, we fit the appropriate plug for your destination at no extra charge. Read the electrical notes for the individual piece, including any voltage or fitting requirements. Wall lights and other hardwired pieces should be installed by a qualified electrician.

Lighting is checked and rewired where necessary. The electrical notes describe the work and fittings for that particular piece. Any item sold for restoration or without electrical components is identified in its listing.

Unless specified in the listing, bulbs are not included.

For plug-in lamps, the correct regional plug is fitted at no extra charge. For other adaptations, contact us with your country and the piece you are considering so we can confirm what is possible before you buy.

Please contact us and we will provide further images or a video when available.

You may request a return within 30 days of delivery, without giving a reason. For the address, return costs and refund timing, read our returns information.

Your delivery is fully insured. If a piece arrives damaged, email info@maisonjaspers.com promptly with your order number and photographs of the piece and packaging. Keep the packaging while we assess the damage. We handle the carrier claim and explain the remedy and any collection arrangements directly with you. Your statutory rights are unaffected.

Contact us with the piece and the date you need a decision by. We will confirm whether a reservation is possible and its expiry time in writing. A piece remains available until we have confirmed the reservation.

Yes. We welcome trade enquiries and can discuss sourcing, project requirements and shipping.

Available payment methods are shown at checkout. For special arrangements, please contact us before purchase.